GUERRILLA 452

[xbally]

Your contract and remedy lies with QB.

Unfortunately, yes, absolutely.

[Propellor]

Your contract and remedy lies with QB.

Unfortunately, yes, absolutely.

No remedy forthcoming?

[xbally]

Looks like it's just a waiting game. As I'm told I can safely ride the bike no one seems to be bothered............

[Propellor]

Looks like it's just a waiting game. As I'm told I can safely ride the bike no one seems to be bothered............

You're not inclined to contact Royal enfield on the matter? One would imagine they'd want to protect their reputation and kick ass? The dealership sounds a proper shower. You have my sympathies. Hope you get a result.

[iansoady]

I hope you've been told in writing that the bike's safe to ride Martin. Personally I would probably risk it but it could potentially fail completely which would not be exactly safe in my book. Having a history (long ago) of many bikes which were dubious to say the least I was happy to save a few bob on what many would consider essential repairs. Now I'm more cautious....

[Propellor]

Martin, I rang the dealer I use, Appleyard in Keighley, they are very helpful. He checked  while I was on the phone and it turns out the shock is not available on uk stock. It would have to be ordered without a known delivery time, but usually no longer than 4 to 6 weeks.

He also suggested contacting Royal Enfield to see what can be done.

Not much help to you, except it's a bit more confirmation that the part isn't readily available from stock. But maybe Enfield would rob one from a bike or something. Worth a try.

[xbally]

Thanks for your further comments Andrew and Ian.
All very good points.
At least your dealer has confirmed what REUK and my dealer have told me.
I did look up REUK's contact details yesterday as I'm not inclined to wait for another month and yes if they're that bothered about customer care you would think a replacement shock could be robbed from another bike.
And yes safely is another consideration - no I don't have anything in writing. Possibly asking them for this might concentrate their minds!

[xbally]

Ok. After further consideration I've now emailed REUK direct.

[Propellor]

Ok. After further consideration I've now emailed REUK direct.

Good luck. Fingers crossed.

If you wanted to carry a pillion you couldnt. Maybe use that as extra leverage? 

[xbally]

I've received a somewhat nebulous and none committal reply confirming what I already know- no stock of the part in the UK and it's having to be ordered from India so really I'm no further forward.
More worrying I went out this morning and the clock has lost its time setting for the second occasion.

[kevberlin]

That sounds like the sort of frustration I suffered with RE Martin, and it just did my fruit.
I do hope they get a grip of it for you. So very annoying.
Kev

[xbally]

Well yes it is not what you expect from a new bike.
At least I'm fortunate to have other bikes and I can still use this one.
I changed the oil and filter today. Taking it out this morning to warm the oil before dropping it reminded me that it puts a smile on my face which is 👍

[Ian]

I've received a somewhat nebulous and none committal reply confirming what I already know- no stock of the part in the UK and it's having to be ordered from India so really I'm no further forward.
More worrying I went out this morning and the clock has lost its time setting for the second occasion.

This was the the sort of thing that was the final straw for me with my (Indian built) Triumph Speed400. Lovely bike to ride but just the crap backup that really p€€$ you off as a customer.
Dig your heels in and explain politely but firmly that you want it sorting or (whatever you feel you want to do)
Just my ten pennorth for what it's worth. Genuine customers are not treated as they should be now.

[Propellor]

I've received a somewhat nebulous and none committal reply confirming what I already know- no stock of the part in the UK and it's having to be ordered from India so really I'm no further forward.
More worrying I went out this morning and the clock has lost its time setting for the second occasion.

Yours has the same instruments as my scram. We were on a 400 mile unclassified road trip to Moffat at the weekend and the time on my scram clock went askew . The main thing was the bike (and bikes) were otherwise faultless , in spite of plenty of heavy rain. Great trip. Great bikes.

[xbally]

I've received a somewhat nebulous and none committal reply confirming what I already know- no stock of the part in the UK and it's having to be ordered from India so really I'm no further forward.
More worrying I went out this morning and the clock has lost its time setting for the second occasion.

Yours has the same instruments as my scram. We were on a 400 mile unclassified road trip to Moffat at the weekend and the time on my scram clock went askew . The main thing was the bike (and bikes) were otherwise faultless , in spite of plenty of heavy rain. Great trip. Great bikes.

I think I can live with something like the clock problem (maybe).
My 650 had a few electrics issues(ignition cutting out -replaced by a new ignition switch under warranty) but the way this shock problem is dragging on now without any further contact from RE or the dealer is a bit galling.
By the way mine is the base model in silver without the fancy instrument console.
I haven't bothered re-setting the clock again or informing RE or the dealer about the clock yet.
Mine has the "tripper" sat nav which plugs into a smart phone but I haven't used it as yet but at the moment it just displays the time so I do have the facility to know what time of day it is!
I'm still waiting to hear from RE or the dealer and shall be surprised if I do or at all by the end of the month.
My bike leads a somewhat pampered life. It hasn't ever even seen rain and I've only given it a full clean twice preferring to just wipe it over with a bike cleaner in between proper cleans.
I know you are fully using yours so a few minor problems could perhaps be anticipated.