GUERRILLA 452

[Moto63]

I’m not surprised Martin. It goes beyond frustrating 🤞🤞

[Propellor]

I just phoned the dealer again and guess what..........the shock has still not landed there...........They are now estimating after the bank holiday. We shall see? I'm beginning to lose patience.......

Mega frustrating. Fingers crossed it gets sorted and soon.

Not showa/Enfield's finest hour in design, but since your last posts I'm wondering how much of the issue is a result of abuse at the dealer? Obvs no firm evidence, but it makes yer think.

[xbally]

Still nothing to see here.......

Out of interest I posted up a thread on one of the more modern RE forums about this problem and as yet no one has replied so it may, as the dealer said, be an isolated case?

[kevberlin]

Martin,
I binned my Royal Enfield because the customer service regarding a warranty claim was absolutely appalling. In fact, it was non existent.
The guerilla looks like a mighty fine bike, but my experience means I’d never buy another RE.

In contrast, the plastic tank cover on my BMW has cracked for some strange reason. I raised this as a warranty issue and took the bike to them. I wasn’t hopeful, but less than a week later they’ve informed me that the replacement will be covered under warranty.

I do hope you manage to resolve your issue soon. It can be very frustrating.
Best of luck.

Kev

[xbally]

Thanks Kev.
I've just been back in to the dealers QB and got them to email REUK which they did and copied me in.
I've spoken to 2 of the directors at QB and am assured this will be sorted out.
Interestingly they had to fail an Interceptor last on its MOT week with NEW Hagon shocks due to lack of damping.
The only experience I have of an RE warranty claim was on the brake calipers and ignition switch on my 650 Interceptor and those were dealt without any quibble. By

[iansoady]

Interesting about the hagon shock. I've never been that impressed with the ones I've had, although have never fitted new ones. I'm not sure that Hagon have actually moved on much since they acquired the Girling name etc. I have heard very good reports about NJB which is run by an ex-Girling technical bod.

Although I'm not sure whether they do monoshock type units. https://njbshocks.co.uk/

[xbally]

Thanks Ian.

I've been aware of them for some time but never bought any.

I don't think I've ever bought any new Hagons either like you.

I did buy some NOS Girlings for my Honda 400/4 back in the 80's but I don't think I ever fitted them.

My friend in the trade you to say the YSS ones are good value.

Interestingly I've just been copied in by email from the dealer with the reply from REUK which indicates the OE shock is still on back order but won't land here until 25th September can you believe!

They did re-affirm when I went in this morning that the bike is safe to ride.

Looks as though this saga is going to run for some time.

[xbally]

By the way Kev-what was the warranty claim you had with your Enfield as a matter of interest?

[kevberlin]

Something I failed to do when the bike was delivered, was to conduct a really thorough check of everything. Given it was mid winter it wasn’t for a few weeks until I ride it in some wet conditions. Once home I washed it down, dried it and the following day set about polishing up all the lovely alloy and chrome.
At that point I noticed what looked like rust on the spokes. The back wheel was bad. In fact, it was just a poorly chromed with unfinished spokes.
A year later, after so many complaints and e mails, I frankly gave up. I was promised new wheels that never arrived. Normally I’d have been more than content to go via small claims but I’d lost the will to live by that time.
Had I noticed the spoke issue earlier I would have rejected the bike.
At that time I vowed never to go near RE again. Shame because the bike was decent.
I went back to BMW for another of their small single cylinder 310gs machines.
Kev

[xbally]

What  poor customer service.
Which model was it?
Would you name the dealer?
Presumably this was in the Moto GB days?

[kevberlin]

It was the Enfield Classic chrome 350 at the time of the changeover from MotoGB.
The dealer was Malvern, and frankly I should have known better! 😂😂😂

[xbally]

Oh I think I know them.
Is it the place that's so stacked with bikes you can't get near them?
I went to look at a used Ducati Monster 695 about 2 years ago and couldn't get close enough to even have a proper look if it was them.

[kevberlin]

You got it Martin. Blinking awful especially after being used to having me and my bike cosseted in Cheltenham by Cotswold Motorrad..

[xbally]

Yes, I've never seen a place like it in all my years!
To be fair to QB I've no complaints. As has been said by Ian I think, while the faulty product  may lie with RE (I know Andrew has other suspicions ), I have no legal contract with REUK. This is a strange quirk of English law. In other legislation a loan company which lends to enable their customer to buy faulty goods has (under the Consumer Credit Act S75 1974) equal legal liability for a faulty product. So if I'd paid by credit card I could have a claim against the creditor.

[kevberlin]

Your contract and remedy lies with QB.