Just thought you may all have a smile with this. I do wonder what drives some businesses but sometimes having virtually a captive market can have a benefit - for some!. I've attached the email trail for information and amusement (read from the bottom upwards to get full context). No doubt others have had similar experience?
Regards, Clive.
From: lindsey <sales@davidsilverspares.co.uk>
Date: 31/08/2018 16:45 (GMT+00:00)
To: MUTT
Subject: RE: David Silver Spares Order Confirmation
Good afternoon,
We do not go by the Royal Mail price and compensations shown on their website. We have a contract with them so for us it is slightly different.
£2.95+vat Up to £20.00 No trackable or insured. No compensation.
£6.50+vat Insured and trackable Up to ½ kg
£7.50+vat Insured and trackable Up to 1kg
£9.50+vat Insured and trackable Between 1-2kg
If you would prefer to use this service please write this in the comments box when placing the order. We will always try to sends the most economical method.
Best wishes
Lindsey.
Prices Exclude VAT @ 20% and postage where applicable (not motorcycle sales).
David Silver Spares
From: MUTT
Sent: 31 August 2018 16:05
To: sales@davidsilverspares.co.uk
Subject: RE: David Silver Spares Order Confirmation
Thank you for your response Lindsey.
Royal Mail (I am not an employee) actually provide better than what you state. All the costs with compensation values are clear on thier website.
Regards,
MUTT
(Sent from my mobile phone)
-------- Original message --------
From: lindsey <sales@davidsilverspares.co.uk>
Date: 31/08/2018 15:19 (GMT+00:00)
To: MUTT
Subject: RE: David Silver Spares Order Confirmation
Good afternoon,
Thanks for your email. I am sorry you have been disappointed by our service.
Our website calculates the cost of the order and anything over £20.00 will automatically default to FedEx at £6.00+vat. This is not due the size or weight of the order but the value. It would be small enough to go first class post but this service is not insured or trackable. We can send via Royal mail special delivery. Prices start at £6.50+vat.
We had to change the FedEx service we use to direct delivery so parcels have to be signed for at the customers address. They cannot be left with a neighbour or in a safe place. We used to allow this however we had a lot of parcels go missing which is why we changed the service. If you know you are not going to be home we can send to an alternative address e.g. work address if this would be more convenient.
Again apologies by any inconvenience caused by this. I will pass your comments on to the department who deal with this.
Best wishes
Lindsey.
Prices Exclude VAT @ 20% and postage where applicable (not motorcycle sales).
David Silver Spares
From: MUTT
Sent: 31 August 2018 13:08
To: sales@davidsilverspares.co.uk
Subject: Re: David Silver Spares Order Confirmation
Dear David Silver
I have used your services a few times in the past few years but this latest order was galling for two reasons:
1. These items weigh in at slightly more than a flea having feasted on a mangy animal for a month (yes I know a flea isn't likely to live for a month) but is charged at £6.00 due to the value exceeding £20.00. If I had made two separate orders it would been cheaper albeit by 10p!
2. These items were despatched via FedEx on a signed for delivery basis. Nothing was detailed about that in the order process. FedEx deliver at an unspecified time up to 6pm. Yep, as fate prevailed FedEx arrived at 11.10 AM yesterday just after wifey had to pop out for 10 minutes, ironically, go to the Post Office. FedEx left a card of course and I had to phone them to tell them to post it through the letterbox which they did earlier today.
Don't get me wrong in airing this matter, I will continue to use your services in future. These parts were not time critical for me but had they been the signed for delivery would have been a real issue. Moreover, I appreciate that a business is there to make a profit but certainly in this case the postage service was OTT for such light weight items that would fit through a standard letterbox.
Regards,
----Original Message----
From: sales@davidsilverspares.co.uk
Date: 28/08/2018 13:13
To: MUTT
Subj: David Silver Spares Order Confirmation
David Silver Spares Order
Order information
1 x PCRK XBR500 - Carburettor repair kit (GBP 16.50) - GBP 16.50
2 x 51447KL4951 - Fork oil seal retaining clip (GBP 2.35) - GBP 4.70
Total: GBP 21.20
Delivery: GBP 6.00
Total inc VAT: GBP 32.64
