GUERRILLA 452

[xbally]

Well the date when the replacement shock was supposed to land is fast approaching and you won't be surprised to hear there has been no contact from the dealer or RE.
I'll be chasing them both on Tuesday you may rest assured.

[xbally]

Here is the reply to my chasing email to REUK:



Dear Martin,

Thank you for your continued patience on this matter, it is recognized that you are looking for an update on the repair of your motorcycle.

As mentioned in our previous email, the provision to check an update on the spare parts arrival, time taken to resolve the issue and also provide you with the current whereabouts of the motorcycle is with the dealership. We at the customer support team do not have access to the dealer portal.

In case you have any apprehensions with the dealership, please do not hesitate to contact us. We would be happy to assist you.

Kind regards
Royal Enfield Customer Support

I'm now waiting to hear from my dealer who I phoned following receipt of the RE email.

[iansoady]

Apprehensions? They can't even speak English.

[kevberlin]

Well the date when the replacement shock was supposed to land is fast approaching and you won't be surprised to hear there has been no contact from the dealer or RE.
I'll be chasing them both on Tuesday you may rest assured.

Sadly, this is exactly the level of service I received from RE and why I’d never buy a new bike from them ever again.
Shame Martin, as it ruins the ownership experience.
Kev

[xbally]

Yes....take a look at this earlier email :

Hello Martin,

Hope that you are in good health.

It is recognized that the rear shock absorber preload adjuster of your Guerrilla 450 motorcycle has failed.

Please be advised that when a dealership places a claim under warranty, the required parts are being ordered through the dealer portal. Based on the availability of the part it has been shipped. If a part is in the United Kingdom it is much easier to obtain, in case the part is unavailable it is ordered from the factory in India. The factory team air ships the necessary part, the dealership has the ability to check the estimated time of arrival of the part on the dealer portal (only exclusive to the dealerships).

Note: Regrettably there is no provision to expedite this procedure or make it available in the United KIngdom (RE typo not mine) any sooner. Also, our sales network team is working to explore possible ways out ensuring the availability of the parts much easier for our customer base in the United Kingdom.

Should you need any further assistance, please do not hesitate to contact us. We would be more than happy to assist you further.

Kind regards
Royal Enfield Customer Support

I shall refrain from commenting further...............but I did speak to the dealer QB who said they would investigate and call me back which they did after 20 minutes.

Apparently the anticipated delivery date for the part is in another 4-5 days so I'll just have to wait and see.

You would have thought the part could be easily sourced within a month in this day and age if they could only be bothered! As an earlier poster said they could take one from another bike..............

But again looks at what's happening at JLR and has happened at M & S and the Co Op and suchlike. It does make you wonder though...?

[Propellor]

Are you still getting out on the guerrilla Martin?

Re what you said about the spellinz. That's not unyoushooal these days to be fair. Hopefully the thing turns up soon. 

[Ian]

I know this won't make anyone feel any better, but I was talking to a friend at a bikers cafe that I go to every week. He has a relative that has the Himalayan 450 and guess what? His rear shock absorber has "broken" recently. I couldn't get any more details but it just makes you wonder....🤔

[xbally]

Yes I'm still able to use the bike thanks Michael.
Incidentally I got a call from QB today to inform me the replacement shock has arrived.
The earliest date they can fit it is a week on Friday 10th so I booked it in.
Yes Ian it's a bit worrying to think the replacement could go the same way as the original.
As I don't weigh too much and never carry a passenger these days or heavy gear I intend to ask them to adjust the preload to the lowest setting where I shall leave it well alone as I find it's more than compliant.

[Moto63]

It FINALLY sounds like things are moving in the right direction for you Martin. Definitely NOT before time I might add 🙄
Best of luck with it🤞
Cheers Michael

[xbally]

Sorry- I'm getting you brothers mixed up.............oooooops. Another statistic of old age.................
As long as the replacement works as it should -then I'll be more than happy.
As I said it's only been a minor irritation so far as I've not stopped riding the bike.
However this isn't what you expect on a brand new bike-even a budget one.

[Itsme]

Sadly we seem to live in an age where companies think saying lots of words that sound pretty is a replacement for actually doing a good job. Sorry to read of your problem as it must be frustrating to have to put up with on a new bike.

Ian

[xbally]

Well at the moment I'm less impressed with their grasp of language demonstrated in those emails than the quality of their bikes.

[xbally]

New rear shock has now been fitted but I've yet to collect the bike or inspect it.
I'll update as soon as I can.

[Propellor]

New rear shock has now been fitted but I've yet to collect the bike or inspect it.
I'll update as soon as I can.

Fingers crossed it goes well and you can enjoy the bike . Will you be riding it over the winter?

[xbally]

"Fingers crossed it goes well and you can enjoy the bike . Will you be riding it over the winter?"

Not likely I don't think due to the potential for road salt corrosion Andrew.

I've got my RS250 lined up and maybe the GPZ500.(Still not got round to fixing the spare fork leg on that one BTW.)

I've been using the RS all year round but I don't go out if the roads are bad, ie wet and or salty.