Thumper Club Forum
Club House => Chatter => Topic started by: Moto63 on March 23, 2021, 08:57:03 PM
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Charlie, Charlie, Oscar, bravo, bravo...... looks like we’ve got an incoming friendly spitfire. 🏴🏴👍
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Lookin' forward to regular updates of your sortees on the 'Spit Michael.
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Charlie, Charlie, Oscar, bravo, bravo...... looks like we’ve got an incoming friendly spitfire. 🏴🏴👍
What ho Wing Commander let us know how the old kite flies.
Spartacus
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Hope it lands on time! 👍
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Cleared for takeoff? Chocks away!😎
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Fingers crossed I’ll have it by the weekend, unfortunately won’t be able to ride it as it won’t be legally registered until a week or so later.... not overly fussed though, just be nice to have it in the garage so I can at least sit on it and make brum, brum noises. 😉
One thing I will say, up to now the service I’ve received from CCM has been absolutely appalling. I just hope that the bike is of a higher standard 🤞
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One thing I will say, up to now the service I’ve received from CCM has been absolutely appalling. I just hope that the bike is of a higher standard 🤞
Sorry to hear about the service from them. Do you want to expand? That's a bit of a shocker in my opinion. Let's hope you don't need any after sales service 😲
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Yes I’ll glady expand Ian, vent some of my frustration hopefully. I’ll condense it to keep it short n sweet. They took my ktm390 and my guzzi in part ex back in September, they then ask for the for the remainder of the money to make up the full balance. I was told I’d have it by the end of November, then it went to mid December. It then went to jan, then feb, I was the one who had to email them, they never once contacted me. I then had simply had enough so last week I contacted them with an email saying I’d had enough and I wanted the bike by the beginning of April, given the fact they’d had 12 mucho grando of my money for 6 months and I had absolutely nothing to show for it. They’ve now promised me it will be delivered by the weekend but it won’t by legal to ride as it won’t be registered yet with the DVLA. That process usually takes about another two weeks 😡.
Oh and just to rub salt in my wound, they say they want £50 as a delivery charge. I’ve told them they can get lost, so we are now arguing over that. I wouldn’t mind but the factory is approximately 30mins away from where I live, it’s not like it’s a million miles away.
I just hope the bike is worth it🤞🤞
As soon as I can get out for a spin I’ll report back and let you know.... rant over.
Definitely feel a tad more chilled about all after that.
Cheers, Michael
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Michael, I'm sure we are all expressing a few expletives just by reading about your experience. It beggars belief that they put themselves forward as a premium manufacturer. I sincerely hope you don't need anything during the "Warranty" period. Thanks for sharing that. I'm sure anyone who reads it and was thinking about purchasing one will probably
be having second thoughts. (I'm exhausted just reading it!)
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It beggars belief that they put themselves forward as a premium manufacturer.
Yes Ian, that’s part of my frustration/anger. Part of the reason I chose to spend so much money on a bike was just that. I thought I’d be treated more as a person rather just a number. How wrong I was, I’ve been made to feel that I am just that, a number and nothing more. I’m pretty sure I would have got FAR better service from any one of the local dealerships had I gone down the mass market route. Oh and another thing, when I do contact them, it’s not like they’re all apologetic and nice down the phone. Quite the contrary, they can be very sharp indeed with their tone, it’s like they’re doing ME the favour. Hang on a minute, am I not the customer here giving THEM 12 mucho grando. Makes my blood boil. Had I not paid the full amount they’d be getting told exactly where to shove their “special “ bike😡😡.... sorry rant over again
Cheers, Michael
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Perhaps a personal letter to one of their "silver haired" shareholders, with a mention that the corporate behaviour appears similar to that of a certain Mr Garner?
The brace of machines that I know of locally have, I understand, had finish issues. But, these issues were resolved to their satisfaction when I last spoke with the owners and servicing had not been a problem.
I can make another enquiry, if you would like an update.
Good health, Bill
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Just in time, I've managed to find a suitable foil to your Spitfire. Might need some top end work, so that I'm not left too many counties behind....
https://www.ebay.co.uk/itm/1976-ROYAL-ENFIELD-350cc-CHOPPER-BOBBER-CUSTOM-CLASSIC-/124646081461?_trksid=p2349624.m46890.l49292
😛
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Cruel! Cruel! ;)
As would be your crutch in the even of a rapid stop, excepting the fitted front "brake"!
Good health, in a falsetto voice, Bill
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Really sorry to hear all this Michael. It sounds as though they come from the British motor cycle trade of 50 years ago. I can't believe they have taken your money and provided nothing in return -except grief. Here is the link to the relevant CAB helpline-although I sincerely hope it won't be needed https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/
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Sounds like a stressful and frustrating business so far. I hope the bike justifies it all when it does finally arrive. I know it's not the point, but it would have been even more irritating if not for the lock down...
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Thanks for all the “chin up” posts chaps. Yes stressful indeed, however I hope that once it does finally arrive I will be pootling through the Yorkshire dales on it and all this will be a distant memory 🤞🤞
I’m at the stage with CCM (as a company) that I really wish I’d not gone down this route it has to be said. Although things could be worse, I could have put a drunken bid on that THING that Matt posted up 🤣🤣🤘
Thanks again chaps👍
Cheers, Michael
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Ayup Michael
This is a tale of horror indeed and very surprising as I too would have expected a small firm offering high priced bespoke motorcycles to be a little more fair to deal with. Have you thought of getting in touch with Foggy or Dougie Lampkin and asking why they represent the brand when it can't be bothered to treat a new customer acceptably?
All I can offer in comfort is the same as the others, it will be worth it and you will have many, many years of great riding when the Spitfire finally arrives. If you're stuck for a bike to get out on in the mean time my CBF500 is available for you to take a loan of, don't want you missing any early good weather especially as you Yorkshire blokes live in God's own motorcycling country!
Spartacus
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Morning Ian, first off many thanks indeed for the offer of the cb500. However, I’m hopeful that all will be resolved today, fingers crossed. I’m expecting a phone call from Ben Clews one of the C’s from C’cm. All I’m asking for is for them to waver the £50 delivery charge. Once they do that I can have the bike delivered to my place, hopefully the beginning of next week. Again fingers crossed.
Cheers, Michael
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that THING that Matt posted up 🤣🤣🤘
I will hunt you down and embarrass you out on the road (by parking THING next to your bike 😁)
Good luck with the tossers in suits. If he doesn't at least apologise and waive the £50, his company doesn't deserve your custom.
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Matt... if you hunt me down and park the “thing” next to my bike that would clearly mean you’d gone and out and bought the “thing”... in which case when you do hunt me down and park the “thing” next to my bike. I’ll find the nearest pub that’s open and go and buy you a stiff whiskey, as you’ll clearly need one if you’ve parted money on that “thing” 🤣🤣😉👍
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What a terrible bike buying experience Michael. I suppose the only way forward is to get the bike, enjoy the hell out of it, and somehow put all this shite in the past, and not let it taint your ownership.
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Tim... nice to have back👍. Yes I’ll try my absolute best to enjoy the bike once I get my grubby hands on it 🤞🤞... cheers, Michael
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Michael, has said vee hicle arrived? ie have you managed to sort out CCM? 🤔
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Well... surprise, surprise the “promised “ phone call never came. So to answer your question Ian, NO... bike NOT landed and the situation is no closer to being resolved. I gave them all day yesterday to call but it never came. I’m ringing them first thing on Monday and demanding the bike is delivered, even if I have to pay the blasted £50, I want it in my garage just in case they do go the same route as NORTON ..... I’ll let you know how I get on 🤞🤞
Cheers, Michael
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Can't help but wonder if that is their tactic here; no call leaves an "empty space" for you to fill with your worst fear which will then spur you into paying the delivery charge? Sad.
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Yes Matt, I totally agree with you. However I genuinely feel for the sake £50 I’d rather make sure the bike is parked in my garage, rather than theirs. Then at least if anything does go sour at least I’ve got something to show for my hard earned 12 mucho grando 😡😡
I’m am just absolutely aghast at their lack of response to it all. I have genuinely been nothing but patient and accommodating to them over the last six months. However I’ve no bargaining power as I’ve shelled out the full amount and they know it. Rat bags 😡
Cheers, Michael
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This whole situation is total $hite IMHO. I'm afraid I would not have been as patient as you Michael. I think I would have driven there and been knocking on someone's door etc etc etc. You must have some sort of rights? Unless CCM think they are above all sorts of consumer law. Just my thoughts...at least there will be no "positive feedback"? 🙄🥴
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Totally agree - stick it to them in as many online review sites as you can.
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Totally agree - stick it to them in as many online review sites as you can.
ONCE the missing item has landed and is secure in your garage, with a V5 and 'Official receipt'! :(
Go canny Michael, catchy monkey first! ;)
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Oh hell Michael I can only sympathise and echo what Bill said, play canny and get the goods then slaughter the bastards in every way possible. A story in MCN and some of the other rags might just save others from being treated like shite.
Can't help thinking this is a company on the edge so getting the bike is an absolute priority.
Bastards.
Spartacus
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feckin hell thats terrible service buying a new bike should be a great experience,i would drive up to the factory and not leave till i got some results and if they want to call the police on you ,let them go ahead i,m sure the bad publicity would not be what any company would want i hope you get your bike asap michael ,,tommy
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Michael-if you can't sort it tomorrow I suggest you give them a deadline to deliver up the bike and make "time of the essence" in legal terms.Check with CAB consumer helpline but I think they will then be in breach of contract and you can demand return of your money as there has been "a total failure of consideration".Hopefully you won't need to do this but the threat might help. Have you paid them anything by credit card? If so you get extra legal protection via the creditor. Another thing you can check-if you have contents insurance for your home : check whether you have legal expenses insurance. If so you may be eligible for free legal advice and maybe a solicitors letter can be sent?
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Many thanks to you all for the “sound, calming “ advice. It’s all to easy to let ones judgement become clouded by frustration and anger. I’m calling them tomorrow to hopefully get this sorted once and for all, I’ve hung back so far as I had become so angry that I knew the call wouldn’t end well, then they’d totally be in the driving seat. I’ll keep you posted on any developments and fingers crossed this time next week it’ll be parked in my garage 🤞
Cheers, Michael
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Well chaps, it would appear that things are going in the right direction again. CCM finally made contact with me this morning.(a first since I ordered the bike back in September) Anyway they have said they understand my frustration and are going to get the bike over to me this week at some point. As I’ve mentioned before I won’t be able to ride it for another week or so until it’s legally registered but hey, I don’t mind that just so long as I can actually see what it is I’ve paid for. So fingers crossed in a few days I’ll hopefully be a happy man again... cheers, Michael
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Hi Michael
I am so pleased for you and it is perhaps testament to your measured and thoughtful approach that they are finally playing nice.
I wish you all success and hope this week is THE week!
Spartacus
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Thanks Ian.... you chaps will be the first to know 👍👍
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Wooohoooo 😁👍😁 so pleased for you. Pity they took so long and caused you so much frustration though. Not a good reflection on them. Perhaps they read all the posts in this thread 🤔
Anyway you will hopefully be able to enjoy it soon.
A candidate for the July show???
Jacqui
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Anyway you will hopefully be able to enjoy it soon.
A candidate for the July show???
Jacqui
Absolutely a candidate for the July show Jacqui. Although i think I would have to insist that it’s not parked next to the “John player special” Yam srx, as I feel it would steal my thunder. 😉👍
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Absolutely a candidate for the July show Jacqui. Although i think I would have to insist that it’s not parked next to the “John player special” Yam srx, as I feel it would steal my thunder. 😉👍
That's very kind of you to say Michael but I'm sure your Spitfire 🏍? 🛩?will attract the viewers in droves 😁👍🤓
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Great news! They've probably been struggling to get the Merlin shoe horned into the frame...
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Well chaps, two days on the bounce that CCM have contacted ME. That can only be a good thing, Right!!.......they are delivering the bike on Thursday. 🤞🤞.... 6 months in the waiting, starting to get pretty excited now. Cheers, Michael
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Great news! They've probably been struggling to get the Merlin shoe horned into the frame...
Good job it wasn't a Griffon 😲
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Well chaps, two days on the bounce that CCM have contacted ME. That can only be a good thing, Right!!.......they are delivering the bike on Thursday. 🤞🤞.... 6 months in the waiting, starting to get pretty excited now. Cheers, Michael
I'm sure CCM have been reading our posts on this thread!
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Excited for you! I've got a bottle of Hobgoblin Ruby on hold for Thursday 🎉
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Matt, if you agree to post a couple of photos up for me you can have the scoop. 👍
Cheers, Michael
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I am really chuffed for you Michael, this is more what we need from a company like CCM with their long history. I can't wait for you to say it is here as then I can tell you about the CCM Spitfire I saw going past Newstead Abbey in Notts yesterday without making you jealous. Doh!
I don't know the models very well but it looked like an early one I think, silver tank and white walled tyres. It made quite an impression and when you are safely blatting around God's own county on yours the past six months will just be a distant memory.
Spartacus
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Morning Ian. That sounds like the bobber if it had white walls. It wouldn’t have been that old if it was a bobber. 12 months old probably. Did it sound nice?
Cheers Michael
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Matt, if you agree to post a couple of photos up for me you can have the scoop. 👍
Cheers, Michael
I'll be very glad to 👍😁
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Morning Ian. That sounds like the bobber if it had white walls. It wouldn’t have been that old if it was a bobber. 12 months old probably. Did it sound nice?
Cheers Michael
Oh my goodness yes indeed!
Spartacus
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On behalf of Michael;
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The dogs dingleberries! Health to ride.
Ron.
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Wooohoooo. Hallelujah and praise to the bike gods.
Now don't go wearing it out😲
Jacqui. 😉
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Watch out for the cow pats! ;D
Here's muck in your eye and go and get it manky! ;D ;D ;D ;D ;D
Good health, Bill
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Thanks chaps..... oh it’ll be getting ridden, don’t you worry. Just as soon as that log book drops through my letter box...
Ps... thanks for popping the photo up Matt 👍
Cheers, Michael
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Whey, at last! It looks fantastic, but where does the Mrs sit? 🤣🤣
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Who????...😉🤣
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Hey Michael
I am over the moon for you, you must be soooooooo happy right now. Six months wait, what six months wait?!
Spartacus
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Yes.. very happy indeedy Ian, a bit relieved too. I’m feeling a tad more relaxed with things now it’s parked in my garage and not theirs. Already looking forward to NEXT weekend, hopefully my log book will have arrived by then. Those Yorkshire dales roads won’t know what’s hit em 😁😁
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Very nice mate! you'll have a lot of fun on that!! ;)
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Well worth the long wait Michael.
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great news safe biking
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Skinnier than your average supermodel and every bit as easy on the eye 😎👍
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More pics of the super model please.............
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Yes ok Martin, it’ll be my pleasure. I’ll drag him out on to the driveway and try to get his good side. There’s some lovely little details in there, but you’d really need to see him in the flesh to appreciate some of the details.
You’ve probably gathered he is a him and not a her. With it being a spitfire I felt I should call it a typically British name from the 40’s.... someone who may have actually flown a spitfire for us during the war. Bit of a metaphorical tip of my hat to those guys. So he’s called Stanley.
Stanley the spitfire 👍🇬🇧
Cheers, Michael
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Well many years ago I used to have a girlfriend who ran a Triumph Spitfire and one of my recent female bosses also ran one.I also have a Spitfire ale for my delectation tonight.Look forward to seeing more pics Michael now Stanley had "landed!"Reminds me of my 690 Duke in some ways and then some.
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More Spitfire loveliness..
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More
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Encore more
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First off.., big thanks once again to Matt for taking the time to pop the photos up for me.
I’ve tried to get a few different angles but as I mentioned before the more up close you get to it the more little details pop out at you.... lovely built machine.
Cheers, Michael
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Hi Michael
Bloody lovely looking machine. I didn't know until some years later but the man who ran our Saturday morning art class when I was a child had been a Spitfire pilot during the war. He had a name that I will never forget, but fear it would not be right for a Stanley the Spitfire. His name was Vitold Kawalitz (I probably haven't spelled that correctly). Polish Air Force. Ho hum.
Spartacus
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Wow, the Poles don't get anything like the recognition they deserve for their contribution to the allied war effort, and to cap it all, the allies left them high and dry at the end of the war.
Polish 303 squadron was the highest scoring squadron in the BOB, and I believe I'm right in saying that more members of the Polish armed forces made it over here after Dunkirk than any other European nation, second only to Britain...
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In the dim and distant past I was a technical apprentice with the Central Electricity Generating Board. One of my stints was in the instrument repair shop at North Tees power station. The chargehand there was a Pole who rejoiced in the name of Stan Drummond - I have a suspicion it wasn't original...
He had originally been a watchmaker but escaped to England and became a Spitfire pilot although he never spoke about those experiences. Lovely bloke.
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I’ve tried to get a few different angles but as I mentioned before the more up close you get to it the more little details pop out at you.... lovely built machine.
Cheers, Michael
Favourite details? It looks to be of such good design and quality, you might even have a top 10!
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I wish more people would remember what brave blokes the Poles were during the war and stop going on about them as lazy.
Been a lovely day today and I bet you have been straining at the leash Michael. Still I imagine just looking at Stanley is still a massive pleasure.
Spartacus.
Ian - safe bet that Stan Drummond didn't get called that in Poland!